"If you think business and manners don’t mix, try talking with your mouth full.” - Diane Gottsman, Modern Manners & Etiquette Expert, Author, Media Resource

Protocol School of Texas

Slack Etiquette

Slack Etiquette

Dear Diane, My company just started using Slack and I’m having all sorts of anxiety! I’m learning how to use it technically but the etiquette seems really fuzzy. I’m not sure what the protocol is for communicating on Slack. Do you have any advice for me? Thanks in advance, Heather W. Dear Heather, As technology… Read More »

Dealing With a Coworker Who Wears Strong Perfume

Coworker Etiquette

Dear Diane, I work closely with a colleague who wears very strong scented cologne. I go home with a headache every day. People complain about her but no one wants to hurt her feelings. She is friendly and efficient, but her pungent cologne overrides all of her good qualities. What do you suggest? Katie P. Dear Katie,… Read More »

Going Sleeveless in the Workplace

Summer Office Attire

Dear Diane, It’s hot outside and my  boss won’t let us wear anything sleeveless during the work day. Is it unreasonable? Julie R. Dear Julie, Recent headlines highlighted the annual office attire conundrum of the summer: how can you stay functional and cool while keeping your outfit solidly business casual? On Capitol Hill, women are… Read More »

Housewarming Party Etiquette

Housewarming Party

Dear Diane, My husband and I are moving into our first house and I’d like to throw a housewarming party. Is it appropriate to have a registry, so guests know our preferred colors and wishlist? Many thanks, Janet Dear Janet, Housewarming parties are a fun, exciting way to share your new home with friends and… Read More »

Mother-In-Law Dilemma

Family Etiquette

Dear Diane, My mother-in-law is recently divorced. She’s been spending a great deal of her free time going out with new friends from her meet-up groups. I’m happy she’s happy, but my husband feels as if his mother has forgotten all about her grandchildren and us. He wants to confront the situation and ask her to… Read More »

Tipping the Uber/Lyft Driver

Rideshare Tipping Etiquette

It finally happened! Uber has announced they are rolling out a new feature allowing passengers to tip their driver with an app. The app is already being used in a few cities (Seattle, Houston and Minneapolis), and will be available all over the U.S. by end of July 2017. Lyft, their competitor, has offered a… Read More »

Travel Tipping Etiquette Quiz

Travel Etiquette Quiz Diane Gottsman

Diane Gottsman answers your vacation tipping questions. This segment aired on WOAI Channel 4 San Antonio Living.

Do I Tip the Dog Groomer?

Tipping Etiquette

If you’re a pet owner, you’re likely on a first-name basis with your local groomer, particularly if you own a long-haired breed. A commonly asked question is: Do I tip the dog groomer? The short answer is yes, 15-20% of the final bill. Dog grooming is a service which requires skill, patience and expertise. More… Read More »

How To Effectively (and Politely) Work With a Home Contractor

Contractor Etiquette

Dear Diane, My husband says I’m too pushy when it comes to working with our contractor and his employees who are doing multiple updates on my home. I admit I tend to ask questions and worry things are not getting done as efficiently or timely as I would like. I’m always nervous I am not… Read More »

Courtesy in Office Cubicles

Cubicle Office Etiquette

Dear Diane, I work in tight quarters and am looking for some ideas on how to maintain a productive work environment. I am an arm’s length away from my coworkers at any given time. There is no privacy and I hear them talk and carry on about things I am not interested in as an… Read More »

Staying Productive While Looking for a Job

Online Dating Etiquette

Dear Diane, I have been looking for a job since I graduated in December. I have yet to find a position in my field and I’m getting discouraged. There are days I sit around and feel sorry for myself and I know I have to snap out of it. Is there anything I can do… Read More »

How to Dress at a Summer Wedding

Summer Wedding Attire

Dear Diane, My brother is getting married on July 1st. There will be an outdoor ceremony and indoor reception. I have attended many weddings before, and all were quite formal. My brother has not explicitly stated a preferred dress code, but says we should dress “nice.” I am baffled as to exactly what my wife… Read More »

Parking Etiquette: Anonymous Windshield Notes

Driver Etiquette

Dear Diane, I live in an apartment complex where we have assigned parking. My neighbor always parks too close on the line, and sometimes over the line, by my parking spot. I’ve seen people leave notes on cars about bad parking jobs, but I don’t want any trouble with my neighbor. How do I politely… Read More »

Asking for Time Off in the Summer

Asking for Time Off

Dear Diane, I’ve been with my job for a little less than a year and I would like to take some time off. There are other people with more seniority at my company and I hear them talking about their summer plans. This is my first job and I want to get it right. What should… Read More »

Mother’s Day Gift for Daughters

Mother's Day

Dear Diane, I recently watched a television segment where you mention a Mother’s Day gift for daughters. Is this something new or have I been missing the boat for the past several years? My two grown daughters each have children of their own. Should I give them gifts? What do you do in your family?… Read More »

Holiday Table 101

Etiquette expert Diane Gottsman’s Holiday Table Etiquette, aired on WOAI Channel 4 San Antonio Living.

Recycling 101

Recycling Tips

Etiquette expert Diane Gottsman stops by Fox KTBC Channel 7 Good Day Austin to share recycling tips.

Holiday Entertaining Etiquette

Holiday Entertaining Etiquette

Etiquette expert Diane Gottsman stops by Fox KTBC Channel 7 Good Day Austin to share a holiday entertaining etiquette quiz.

Fall Entertaining Etiquette

Fall Entertaining Etiquette

Etiquette expert Diane Gottsman stops by Fox KTBC Channel 7 Good Day Austin to share a few fall entertaining etiquette tips.

Talking Politics in the Workplace

Talking Politics in the Office

Etiquette expert Diane Gottsman’s Talking Politics in the Office, aired on WOAI Channel 4 San Antonio Living.

Outdated Etiquette Rules

Outdated Etiquette Rules

Etiquette expert Diane Gottsman stops by Fox KTBC Channel 7 Good Day Austin to share a few outdated etiquette rules.

Dining Etiquette Trivia

Dining Etiquette Quiz

Etiquette expert, Diane Gottsman’s Dining Etiquette Trivia (who knows more?), aired on WOAI Channel 4 San Antonio Living.

Workplace Pet Peeves

Etiquette expert Diane Gottsman shares her tips on workplace etiquette and office pet peeves. Aired on ABC 7 News WJLA.

Test Your Etiquette IQ

Etiquette IQ Test

Etiquette expert Diane Gottsman stops by Fox KTBC Channel 7 Good Day Austin to share an Etiquette IQ Test.

Sending Your Child Off to College

Tips for Sending Your Child to College

Etiquette expert Diane Gottsman stops by Good Day Austin to share her thoughts on sending your child off to college.

Cocktail Napkin Etiquette

Cocktail Napkin Etiquette

Etiquette expert Diane Gottsman shares her Cocktail Napkin Etiquette tips, aired on WOAI Channel 4 SA Living.

Wedding Etiquette Quiz

Wedding Etiquette Quiz

Wedding Etiquette Quiz by etiquette expert Diane Gottsman, aired on Hallmark Channel’s Home & Family.

Social Media Wedding Etiquette

Social Media Wedding Etiquette

Social Media Wedding Etiquette by etiquette expert Diane Gottsman, aired on Hallmark Channel’s Home & Family.

Wedding Etiquette

Wedding Etiquette

Etiquette expert Diane Gottsman stops by Fox KTBC Channel 7 Good Day Austin to share her Wedding Etiquette tips.

Graduation Etiquette

Graduation Manners

Etiquette expert Diane Gottsman shares her thoughts on Graduation Etiquette, aired on WOAI Channel 4 SA Living.

Fiesta Etiquette

Fiesta Etiquette

Etiquette expert Diane Gottsman shares her thoughts on Fiesta San Antonio Etiquette, aired on WOAI Channel 4 SA Living.

How to Be Politically Polite

Politically Polite

Etiquette expert Diane Gottsman shares a few tips with CW33 Dallas regarding how to be politically polite with friends, family, and coworkers.

How to Achieve Your Resolutions

How to Achieve Your Goals

Etiquette expert Diane Gottsman shares her thoughts on How to Achieve Your New Year’s Resolutions, aired on WOAI Channel 4 SA Living.

Gift Giving Etiquette

Gift Giving Etiquette

Gift Giving Etiquette with etiquette expert Diane Gottsman, aired on CBS KEYE-TV, We Are Austin.

Holiday Guest Etiquette

Holiday Guest Etiquette

Etiquette expert Diane Gottsman shares her thoughts on How to Be the Perfect Holiday Guest, aired on WOAI Channel 4 SA Living.

Holiday Dinner Party Checklist

Dinner Party Checklist

Etiquette expert Diane Gottsman stops by Fox 7 Austin to share a dinner party checklist and a few etiquette tips in time for the holiday season.

New Baby Etiquette

New Baby Etiquette for Grandparents

Etiquette expert Diane Gottsman on what new parents want grandparents to know, aired on Fox KTBC Channel 7 Good Day Austin.

Fall Inspired Date Ideas

Date Ideas

Etiquette expert Diane Gottsman shares a few fall inspired date ideas, aired on WOAI Channel 4 SA Living.

Tailgate Etiquette

tailgate etiquette

Etiquette expert Diane Gottsman shares her Tailgate Etiquette Do’s and Don’ts, aired on WOAI Channel 4 SA Living.

How to Survive a Layoff

How to Survive a Layoff

Etiquette expert Diane Gottsman shares her thoughts on How to Survive a Job Layoff, aired on Fox KTBC Channel 7 Good Day Austin.

Supper Club Etiquette

Supper Club Etiquette

Etiquette expert Diane Gottsman shares her thoughts on Supper Club Etiquette, aired on WOAI Channel 4 SA Living.

Networking Etiquette

Networking Etiquette

Etiquette expert Diane Gottsman shares her thoughts on Networking Etiquette, aired on Fox KTBC Channel 7 Good Day Austin.

Back to School Etiquette

Back to School Etiquette

Etiquette expert Diane Gottsman shares her thoughts on Back to School Etiquette, aired on WOAI Channel 4 SA Living.

Expressing Condolences

Grief Etiquette

Etiquette expert Diane Gottsman shares her thoughts on Expressing Condolences, aired on Fox KTBC Channel 7 Good Day Austin.

Dorm Room Do’s and Don’ts

Dorm Room Do's and Don'ts

Etiquette expert Diane Gottsman shares her thoughts on Dorm Room Do’s and Don’ts, aired on WOAI Channel 4 SA Living.

Second Job Interview Etiquette

Second Job Interview Etiquette

Etiquette expert Diane Gottsman shares her thoughts on Second Job Interview Etiquette, aired on Fox KTBC Channel 7 Good Day Austin.

Wedding Etiquette

Wedding Etiquette

Etiquette expert Diane Gottsman’s thoughts on Wedding Etiquette in the Digital Age, aired on WOAI Channel 4 SA Living.

Awkward Moments Etiquette

Awkward Moments Etiquette

Etiquette expert Diane Gottsman shares her thoughts on How to Handle Awkward Moments, aired on Fox KTBC Channel 7 Good Day Austin.

Wedding Etiquette Q & A

Wedding Manners

Etiquette expert Diane Gottsman shares Wedding Etiquette Q & A’s, aired on Fox KTBC Channel 7 Good Day Austin.

Doggie Dining Etiquette

doggie dining etiquette

Etiquette expert Diane Gottsman’s thoughts on Doggie Dining Etiquette, aired on WOAI Channel 4 SA Living.

Birthdays in the Office

Birthdays in the Office Etiquette

Etiquette expert Diane Gottsman’s tips on Celebrating Birthdays in the Office, aired on Fox KTBC Channel 7 Good Day Austin.

Taking Risks

Taking Risks

Etiquette expert Diane Gottsman’s thoughts on Overcoming Fear and Taking Risks, aired on WOAI Channel 4 SA Living.

Summer Etiquette on TODAY

Summer Etiquette on TODAY

Etiquette expert Diane Gottsman appears on TODAY for a game of ‘Always, Sometimes, Never’ with the topic of Summer Etiquette, aired on NBC.

Work from Home Etiquette

work from home etiquette

Etiquette expert Diane Gottsman’s tips on Work From Home Etiquette, aired on Fox KTBC Channel 7 Good Day Austin.

BBQ Etiquette

BBQ etiquette

Etiquette expert Diane Gottsman shares her thoughts on BBQ Etiquette, aired on WOAI Channel 4 SA Living.

Dining Etiquette Dilemmas

Dining Etiquette Dilemmas

Etiquette expert Diane Gottsman shares her thoughts on Dining Etiquette Dilemmas, aired on ABC, Good Morning Texas.

When You Overshare

How to Recover When You Overshare

Etiquette expert Diane Gottsman’s tips on How to Recover When You Overshare, aired on Fox KTBC Channel 7 Good Day Austin.

Wedding Guest Etiquette

wedding guest etiquette

Etiquette expert Diane Gottsman shares her thoughts on Wedding Guest Etiquette, aired on WOAI Channel 4 SA Living.

Networking Etiquette

networking etiquette tips

Etiquette expert Diane Gottsman’s tips on Networking Etiquette, aired on Fox KTBC Channel 7 Good Day Austin.

Kentucky Derby Trivia

Kentucky Derby Trivia

Etiquette expert Diane Gottsman shares Kentucky Derby Triva, aired on WOAI Channel 4 San Antonio Living.

Handling Professional Rejection

How to Handle Professional Rejection

Etiquette expert Diane Gottsman’s tips on How to Handle Professional Rejection, aired on Fox KTBC Channel 7 Good Day Austin.

Social Media Etiquette

Social Media Etiquette

Etiquette expert Diane Gottsman shares her tips on Social Media Etiquette, aired on WOAI Channel 4 SA Living.

Social Norms Etiquette

Social Norms Etiquette

Etiquette expert Diane Gottsman shares a Social Norms Etiquette Quiz, aired on WOAI Channel 4 SA Living.

Etiquette Quiz

Etiquette Quiz

Etiquette expert Diane Gottsman’s shares an Etiquette Quiz with the Fox KTBC Channel 7 Good Day Austin team.

Awkward Moments Etiquette

Awkward Moments Etiquette

Etiquette expert Diane Gottsman appears on TODAY to share a Q & A on Awkward Moments Etiquette, aired on NBC.

Strengthening Workplace Relationships

Strengthening Workplace Relationships

Etiquette expert Diane Gottsman’s tips on Strengthening Workplace Relationships, aired on Fox KTBC Channel 7 Good Day Austin.

Valentine’s Day Etiquette

Valentine's Day Etiquette

Etiquette expert Diane Gottsman Valentine’s Day Dining Etiquette Tips, aired on CBS KEYE-TV, We Are Austin.

Single on Valentine’s Day

Valentine's Day For Singles

Etiquette expert Diane Gottsman’s Single on Valentine’s Day tips, aired on WOAI Channel 4 SA Living.

Destination Wedding Etiquette

Destination Wedding Etiquette

Etiquette expert Diane Gottsman’s tips on Destination Wedding Etiquette, aired on Fox KTBC Channel 7 Good Day Austin.

Parent Etiquette

Parent Etiquette

Etiquette expert Diane Gottsman’s thoughts on How to Be a Mannerly Parent, aired on WOAI Channel 4 SA Living.

Destination Wedding Etiquette

Destination Wedding Etiquette

Etiquette expert Diane Gottsman shares her Destination Wedding Etiquette tips with the Fox KTBC Channel 7 Good Day Austin team.

New Year’s Resolutions

New Year's Resolution Etiquette

New Year’s Resolution Etiquette with etiquette expert Diane Gottsman, aired on CBS KEYE-TV, We Are Austin.

Gym Etiquette

Gym Etiquette

Etiquette expert Diane Gottsman shares her thoughts on Gym Etiquette, aired on WOAI Channel 4 SA Living.

Cold and Flu Etiquette

Cold and Flu Etiquette

Cold and Flu Season Etiquette by etiquette expert Diane Gottsman, aired on Fox KTBC Channel 7 Good Day Austin.

TODAY: Holiday Etiquette

Holiday Tipping Etiquette

Etiquette expert Diane Gottsman appears on TODAY to share Holiday Tipping Etiquette, aired on NBC.

Houseguest Etiquette

Houseguest Etiquette

Etiquette expert Diane Gottsman’s shares her Houseguest Etiquette tips with the Fox KTBC Channel 7 Good Day Austin team.

Rules for Gift Giving

Rules for Gift Giving

Etiquette expert Diane Gottsman shares her Rules for Gift Giving, aired on WTTG TV, FOX 5 Washington, DC.

Office Etiquette

Office Etiquette

Etiquette expert Diane Gottsman shares her Office Etiquette tips on Making a Great First Impression, aired on WOAI Channel 4 SA Living.

HLN Weekend Express

HLN Holiday Tipping Etiquette

Etiquette expert Diane Gottsman shares her Holiday Tipping Etiquette recommendations, aired on HLN Weekend Express.

Thanksgiving Dinner Etiquette

Thanksgiving Dinner Etiquette

Etiquette expert Diane Gottsman’s tips on Thanksgiving Dinner Etiquette, aired on Fox KTBC Channel 7 Good Day Austin.

How to Carve a Turkey

How to Carve a Turkey

Etiquette expert Diane Gottsman shares tips on How to Carve a Thanksgiving Turkey, aired on WOAI Channel 4 SA Living.

Holiday Host Etiquette

holiday host etiquette

Etiquette expert Diane Gottsman shares her Holiday Host Etiquette tips, aired on CBS KEYE-TV, We Are Austin.

Thanksgiving Dinner Prep

Thanksgiving Dinner Preparation

Etiquette expert Diane Gottsman’s tips on Preparing for Your First Thanksgiving, aired on Fox KTBC Channel 7 Good Day Austin.

Creating a Gracious Guestroom

Creating a Guestroom

Etiquette expert Diane Gottsman visits Fox KTBC Channel 7 Good Day Austin to share her thoughts on Creating a Gracious Guestroom.

Halloween Etiquette

Halloween Etiquette

Etiquette expert Diane Gottsman shares her Halloween Etiquette tips, aired on WOAI Channel 4 SA Living.

Staying Motivated

Staying Motivated at Work

Etiquette expert Diane Gottsman shares her thoughts on Staying Motivated at Work, aired on Fox KTBC Channel 7 Good Day Austin.

Networking Etiquette

Networking Etiquette

Networking Etiquette with etiquette expert Diane Gottsman, aired on CBS KEYE-TV, We Are Austin.

Museum Etiquette

Museum Etiquette

Etiquette expert Diane Gottsman shares her Museum Etiquette tips, aired on WOAI Channel 4 SA Living.

Tips for Remembering Names

How to Remember Names

Etiquette expert Diane Gottsman shares her Tips for Remembering Names, aired on Fox KTBC Channel 7 Good Day Austin.

Punctuality Etiquette

Punctuality Etiquette

The importance of Punctuality in Business, aired on Fox KTBC Channel 7 Good Day Austin.

Awkward Moments Etiquette

Awkward Moments Etiquette

Awkward Moments Etiquette with etiquette expert Diane Gottsman, aired on CBS KEYE-TV, We Are Austin.

Airplane Etiquette

Airplane Etiquette

Etiquette expert Diane Gottsman’s Airplane Etiquette tips, aired on Fox KTBC Channel 7 Good Day Austin.

Travel Etiquette

Travel Etiquette

Etiquette expert Diane Gottsman shares her Travel Etiquette tips, aired on WOAI Channel 4 SA Living.

Borrowing Money Etiquette

Borrowing Money Etiquette

Etiquette expert Diane Gottsman’s Etiquette Tips on Borrowing or Lending Money, aired on Fox KTBC Channel 7.

Serious Illness Etiquette

Serious Illness Etiquette

Etiquette expert Diane Gottsman shares her Delicate Situation tips, aired on WOAI Channel 4 SA Living.

5 Things Your Boss Notices

Things Your Boss Notices

Etiquette expert Diane Gottsman shares 5 Things Your Boss Notices, aired on Fox KTBC Channel 7 Good Day Austin.

Email Etiquette

Email Etiquette

Etiquette expert Diane Gottsman’s Email Etiquette tips, aired on Fox KTBC Channel 7 Good Day Austin.

Dining Etiquette Quiz

Dining Etiquette Quiz

Dining Etiquette Quiz with etiquette expert Diane Gottsman, aired on CBS KEYE-TV, We Are Austin.

Job Interview Foods to Avoid

Job Interview Etiquette

Etiquette expert Diane Gottsman shares Job Interview Foods to Avoid, aired on WOAI Channel 4 SA Living.